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Running out of Doctors

The British Medical Association claims to have uncovered department of health data that shows that there was a shortfall of 3,000 junior doctors at the end of 2008.  Two factors are being blamed for...

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Save Yourself Rich

All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more....

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Surge Planning: I Hate the Snow

It was cold this morning Freezing It is going to snow, maybe not today or tomorrow, but soon Snow is a mixed blessing, great for sledging but for some of us, it’s a work disaster Pipes freeze People...

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The Worst Thing That Can Happen in a Call Centre

How bad can a day in a service centre get? Let’s be honest, nobody is going to die, not unless they are spectacularly unlucky and trip over a trailing cable What does a bad day look like? A bad day...

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A Stitch in Time…

Running a customer service centre is hard It is a constant battle, trying to minimise cost and maximise customer service. But we all know the game, we get employed to play it: Squeeze your head count...

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